Terms of service

OVERVIEW

Welcome to Urgarment! The terms “we”, “us” and “our” refer to Urgarment. Urgarment operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).

Urgarment is a brand operated by Guangzhou Guanghong Network Technology Co., Ltd. (Guangzhou, China) – Responsible for operations, product sourcing, and order fulfillment.

Urgarment is powered by Shopify, which enables us to provide the Services to you. The terms and conditions below, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when you use the Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. To use the Services, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete.

SECTION 2 - OUR PRODUCTS

We have made every effort to display the colors and images of our products as accurately as possible. However, as computer monitors and device settings vary, we cannot guarantee that your monitor's display of any color will be completely accurate. We are committed to providing high-quality products that match our descriptions.

SECTION 3 - ORDERS

Urgarment reserves the right to accept or decline your order for any reason. Your order is not accepted until Urgarment confirms acceptance. Please review your order carefully before submitting. Your purchases are subject to return or exchange solely in accordance with our Return and Refund Policy.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. All prices listed on our website include applicable duties and taxes.

4.1 Payment Entity Disclosure To provide a secure transaction experience for our international customers, all credit card and debit card transactions and payment processing services are handled by our other company URGARMENT LIMITED, registered in the United Kingdom (Company No. 15217448). Your credit card or bank statement may reflect the transaction under the name 'WWW.URGARMENT.COM'.

4.2 Payment Processing All credit card and debit card payments are processed through Stripe, a leading third-party payment processor. By placing an order, you represent and warrant that:

  • The credit card information you provide is true, correct, and complete.
  • You are authorized to use such a payment method.
  • Charges incurred by you will be honored by your credit card company.
  • You will pay charges incurred by you at the posted prices and shipping costs.

SECTION 5 - SHIPPING AND DELIVERY

Orders are shipped from our warehouse in Guangzhou(Guangdong Province), China, after a thorough quality check. We take responsibility for your order until it is delivered. While we cannot control carrier or customs delays, we will assist you if any issues arise during transit to ensure you receive your package.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks (such as "Urgarment"), text, images, and graphics, are owned by Urgarment, its affiliates, or licensors. These Terms permit you to use the Services for personal, non-commercial use only. Unauthorized use of the Services may be a violation of intellectual property laws.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools, which we neither monitor nor have any control over. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain hyperlinks to websites operated by third parties. We are not responsible for examining the content or accuracy of any third-party materials. Complaints or questions regarding third-party products should be directed to the third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Urgarment is powered by Shopify. You acknowledge that Shopify is not responsible for any aspect of sales between you and Urgarment. You release Shopify from all claims and liabilities arising from your transactions with Urgarment.

SECTION 10 - PRIVACY POLICY

Personal information collected through the Services is subject to our Privacy Policy and Shopify’s Privacy Policy. Information you submit will be transmitted to and shared with Shopify and relevant third parties (such as Stripe) to provide services to you.

SECTION 11 - FEEDBACK

If you submit feedback or reviews, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and distribute such content in any medium for any purpose.

SECTION 12 - ERRORS AND INACCURACIES

Occasionally, information on the Services may contain typographical errors or inaccuracies relating to product descriptions, pricing, or availability. We reserve the right to correct any errors, to change or update information, or cancel orders if any information is inaccurate.

SECTION 13 - PROHIBITED USES

You may not use the Services for any unlawful purpose, to infringe upon intellectual property rights, or to transmit malicious code. We reserve the right to terminate your account for violating any prohibited uses.

SECTION 14 - TERMINATION

We may terminate this agreement or your access to the Services at our sole discretion at any time without notice. Provisions regarding Intellectual Property, Liability, and Governing Law shall survive termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

Except as expressly stated in our Return and Refund Policy or limited warranty, the services and products are provided 'as is' and 'as available' without any warranties or conditions of any kind, either express or implied.

SECTION 16 - LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, in no case shall Urgarment, our directors, officers, employees, or affiliates be liable for any injury, loss, or consequential damages arising from your use of the services or products procured using the services.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless Urgarment and its affiliates from any claims or demands made by any third party due to your breach of these Terms or your violation of any law.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, such provision shall be severed, and the remaining provisions shall remain valid and enforceable.

SECTION 19 - ENTIRE AGREEMENT

These Terms and any policies posted by us constitute the entire agreement between you and us, superseding any prior agreements.

SECTION 20 - ASSIGNMENT

You may not assign your rights under these Terms without our prior written consent. We may assign our rights and obligations without notice.

SECTION 21 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the jurisdiction where Urgarment’s operating headquarters is located (Guangzhou, China).

SECTION 22 - CHANGES TO TERMS OF SERVICE

We reserve the right to update or change any part of these Terms by posting updates to our website. Your continued use of the website following these changes constitutes acceptance.

SECTION 23 - CONTACT INFORMATION

  • Trade Name: Urgarment
  • Legal Entity: Guangzhou Guanghong Network Technology Co., Ltd.
  • Business Registration Number: 91440101MA9XPRDA8U
  • Phone / WhatsApp: +86 136 3117 2551
  • Email: info@urgarment.com
  • Address: Room 319, Building 3, 739 Qiaoxing Avenue, Shatou Street, Panyu District, Guangzhou, Guangdong, 511492, China
  • Business Hours: Mon - Sun, 8:30 AM - 11:30 PM (GMT+8)