Return and Refund Policy

Return Policy

Our return policy is valid for 30 days from the date you receive your items. If 30 days have passed since delivery, we cannot offer a refund or exchange.

1. Conditions for Returns

To ensure a smooth return process, please ensure your items meet the following criteria:

  • Standard Returns: Items must be unused, unwashed, and in the same condition as received, including the original packaging.
  • Defective or Damaged Items: If your item arrives damaged or is incorrect, please contact us immediately. For manufacturing defects, the requirement for original packaging is waived to ensure a fair resolution for our customers.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  • Step 1: Contact Us: Email info@urgarment.com within 30 days of delivery. Please provide your order number and clear photos/videos supporting your claim (especially for damaged or incorrect items).
  • Step 2: Approval & Shipping: Once your request is confirmed via email, you may ship the item back to our warehouse.
  • Step 3: Provide Tracking: Please email your return tracking number to info@urgarment.com so we can monitor the arrival and process your refund promptly.

Return Shipping Information:

ATTN: Guangzhou Guanghong Technology CO., Ltd.

Phone: +86 13631172551

Address: Room 319, Building 3, 739 Qiaoxing Avenue, Shatou Street, Panyu District, Guangzhou, Guangdong, 511492, China

3. Return Shipping Fees

  • Customer Responsibility: For returns due to a change of mind (e.g., item doesn't fit, style preference, or "no longer wanted"), the customer is responsible for the return shipping costs and for obtaining the shipping label.
  • Our Responsibility: If the product arrives defective, damaged, or is the incorrect item, Urgarment will fully reimburse the return shipping costs. Please note that the customer needs to ship the item themselves and provide a copy of the shipping receipt to our support team for reimbursement.

     

4. No Restocking Fees

We do not charge any restocking fees for returned items.

5. Refund Processing

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Refund Amount: Approved refunds will be issued for the full original purchase price in the currency used at the time of purchase.
  • Processing Time: Refunds are processed within 2 business days of approval.
  • Most refunds are reflected within 2-3 business days.

     

6. Exchange Processing Time

For approved exchanges, we will ship the replacement item within two business days of receiving and inspecting your returned product.

7. Non-Returnable Items

  • Gift cards
  • Customized or personalized products
  • Clearance/Final Sale items
  • Free gifts or promotional items

 

Refund Policy

1. Refund Method

All refunds are credited back to the original payment method used during checkout.

2. Refund Timeline

After we verify your return, you will receive an automated notification email. While we process refunds immediately, the time it takes for the credit to appear depends on your financial institution. Most refunds are reflected within 2-3 business days.

3. Expired or Inactive Payment Cards

For your security, refunds must go back to the original card. If your card has expired or been canceled, your bank will generally accept the refund and move it to your new card or account. Please contact your bank’s customer service department to ensure the funds are correctly applied.

4. Discrepancies in Refund Amount

The final amount credited to your account may differ slightly from the original charge due to:

  • Non-refundable original shipping fees.
  • Transaction or commission fees charged by your bank.

Contact form